Last updated: 27th January 2026

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Astara Soul Solutions (“we”, “our”) is committed to protecting your privacy and handling your personal data with care, integrity, and respect. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or communicate with us.

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We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who we are - Astara Soul Solutions provides spiritual, healing, coaching, and holistic wellbeing services intended to support personal growth, self-awareness, and balance.

Data Controller:               Astara Soul Solutions

                                         Email: astara@hotmail.co.uk

                                         Website: www.astara-soulsolutions.co.uk

Astara Soul Solutions is the data controller responsible for your personal data.

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2. Personal Data I Collect - We may collect and process the following types of personal data:

 a) Information You Provide Voluntarily

• Full name

• Email address

• Phone number

• Information shared through contact forms, booking systems, or email                                                         communication

• Information you choose to share during coaching or spiritual sessions

You are not required to provide sensitive personal details unless you choose to do so as part of your engagement with our services.

b) Automatically Collected Data - When you visit our website, I may automatically collect:

•  IP address

•  Browser type and version

•  Device information

•  Pages visited and time spent on the website

This data is collected using cookies or similar technologies.

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3. Special Category (Sensitive) Data - As part of spiritual, healing, or coaching services, you may voluntarily share sensitive personal information, such as emotional, spiritual, or wellbeing-related details. I only process this information:

•  With your explicit consent

•  Solely for the purpose of providing the services you request

•  In a confidential and respectful manner

You may withdraw your consent at any time.

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4. Lawful Basis for Processing (UK GDPR) – we process your personal data under the following lawful bases:

• Consent – where you have given clear permission

• Contract – where processing is necessary to provide agreed services

• Legitimate interests – to operate and improve our services (without overriding your rights)

• Legal obligation – where required by law

For special category data, processing is based on your explicit consent.

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5. How We Use Your Information – we use your personal data to:

•  Respond to enquiries and communications

•  Provide spiritual, healing, and coaching services

•  Manage bookings and client relationships

•  Send newsletters or updates (only if you opt in)

•  Improve our website and service offerings

•  Maintain website security and performance

We do not use your data for automated decision-making or profiling.

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6. Cookies and Website Analytics – our website may use cookies to:

•  Ensure proper website functionality

•  Analyse website traffic and usage

•  Improve user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Sharing Your Personal Data - We do not sell or rent your personal data. We may share your data only with:

•  Trusted service providers (e.g. website hosting, email platforms, booking systems)

•  Professional advisors where necessary (e.g. accountants or legal advisors)

•  Authorities where legally required

All third parties are required to handle your data securely and in accordance with data protection laws.

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8. Payments - If you make a purchase or booking through our website, payments are processed securely by a trusted third-party payment provider.

We do not collect, store, or process your payment card details ourselves. Payment information is handled directly by the payment provider in accordance with their own privacy and security policies.

We may receive limited information related to your payment, such as confirmation that a payment has been made, the amount paid, and basic transaction details, for the purposes of record-keeping, accounting, and providing our services.

 

9. International Data Transfers - Some service providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.

•  Transfers only occur where necessary

•  Limited to trusted providers

•  Safeguards are always applied

Your data is protected to UK GDPR standards.

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10. Data Retention - We retain personal data only for as long as necessary:

•  To provide services

•  To meet legal or accounting requirements

•  To maintain accurate records

When no longer required, data is securely deleted or anonymised.

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11. Data Security - We take reasonable technical and organisational measures to protect your personal data, including:

•  Secure systems and platforms

•  Limited access to personal data

•  Confidential handling of client information

However, no online system can be guaranteed to be 100% secure.

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12. Your Data Protection Rights (UK GDPR) - You have the right to:

•  Access your personal data

•  Request correction of inaccurate data

•  Request erasure (“right to be forgotten”)

•  Restrict processing

•  Object to processing

•  Withdraw consent at any time

•  Request data portability

To exercise your rights, please contact me using the details above.

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13. Complaints - If you are unhappy with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office Website: https://ico.org.uk

We encourage you to contact us first so we can address your concerns directly.

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14. Third-Party Links - Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

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15. Children’s Privacy – Our services and website are not intended for children under the age of 13 years. We do not knowingly collect personal data from children.

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16. Changes to This Privacy Policy - We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the updated date shown above.

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17. Contact Information - If you have questions about this Privacy Policy or how your personal data is handled, please contact:

 

Astara Soul Solutions

Email: Click here!

Website: www.astara-soulsolutions.co.uk

Astara Soul Solutions honours the confidentiality, autonomy, and personal journey of every individual we serve.

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Disclosure: We may share personal data where required by law or where it is necessary to protect our legal rights, ensure the safe and appropriate use of our services, or prevent harm.